Contact
The right route depends on what happened. Here is which one reaches a person, and how fast.
Camera trouble, billing questions and account settings are covered in the Help Center — it is often the quickest answer.
Someone made a chat uncomfortable
Report the person right in the call — or afterwards from their profile or your chat. That is the fastest route: pick a reason, add a few details and up to three screenshots. A person reviews it.
If it involves anyone under 18, report it and leave straight away. Those reports are handled separately and passed to the authorities.
A payment problem
Write to us with the payment receipt and a person will look into the transaction. Bear in mind that each girl sets her own price, so two chats of the same length can cost different amounts. Card numbers are not stored here, so we cannot look up a card for you — the receipt is what we need.
Your account and your data
You can ask for your account to be deleted, for a copy of your data, or for it to be corrected. Deletion is handled on request; the Privacy Policy explains what is kept afterwards and why.
Think a removal was a mistake?
Write to us and a person will take another look against the Community Guidelines.
[email protected] reaches a person. For anything that happened in a chat, reporting right in the call is still faster.